Is this an emergency right now?
Stop and call immediately — do not use this form — if any of these are happening:
- You smell gas, or a gas detector is going off
- Fire, smoke, or a carbon monoxide alarm sounding
- Water is actively flooding or a pipe has burst
- Sewage backing up into the unit
- An outlet is sparking, smoking, or burning
- The unit has no heat and it is below freezing
- A ceiling, floor, or stair is sagging or collapsing
- An exterior door or window won't lock and the unit isn't secure
For gas odor: leave the building first, then call 911 and your gas utility from outside.
Which unit?
What kind of problem?
What's happening?
Try this first — it usually takes under a minute
Did that fix it?
Tell us the details
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Request received
Ticket
A copy has been emailed to you if you provided an address. Keep the ticket number for reference.
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Glad that worked
Nothing else to do — no request was submitted.
If the problem comes back, start a new request and let us know it's happened before.